design

Leadership for Complexity: Humility, Inquiry, and Agility

design, innovation, systems thinking / By

Leadership in complexity comes down to three words that, if lived by, can transform organziations and navigate uncertainty with grace. These are: humilty, inquiry and agility. Strategy involves leadership. Knowing what to do when there is uncertainty is among the great challenges that complexity poses. There aren’t ‘best practices’ that enable tried and true results, […]

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Design, Systems and The Settings That Influence Us

design, education & learning, evaluation, health, systems thinking / By

Space shapes systems, so systems change requires we understand space. In this post, I’m going to use two contexts to illustrate why and how settings affect so much of our lives and why any systems change must account for them if we are to be successful. Take two examples: education, and healthcare. In an educational

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Monitoring as Motivator: Harnessing the Progress Principle

design, education & learning, evaluation, health, systems thinking / By

If you’re stuck in the daily grind of human services delivery, leveraging evaluation data can help you see and chart your progress. Among the most difficult things healthcare and human services professionals deal with is progress. Whether you’re an ER nurse, a front-line social worker, or a palliative care doctor, seeing progress is something that

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