Lessons Taught, Learned, Forgotten, and Ignored
It’s easy to say a lesson was learned and far more difficult to show it to be true. What can
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When Strategy Solutions Are Hidden in Plain Sight
The COVID-19 pandemic and its effects provide a perfect example of similarity and difference in strategy, outcome, and impact. Are
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Great Expectations and Change-Making
What we see or choose to see has a profound effect on what we do and achieve. Choose wisely. The
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Resolutions Past, Present and Future
A year-end, a new calendar, or a change of seasons bring fresh starts and times of renewal and reflection. It’s
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Fellow Travellers on the Journey to Change
The personalities and preferences of innovators and change-makers are rarely discussed and when they are it’s not about implementation. So
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Post-Pandemic Planning (Strategy in a Dangerous Time)
At the time of this writing, the world is wrestling with a new fast-moving variant of the COVID-19 virus (Omicron)
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Confidence and Change
Confidence is among the central pillars of behaviour change and also among the most complicated of them. Confidence can be
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Strategy as Service Design
What if we viewed our strategy as a vehicle for shaping our services rather than the other way around? By
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Frameworks and Their Utility
A good framework can provide enormous guidance when faced with a situation where there is no clear path forward. By
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Improving Our Innovation Definitions
It’s remarkable how a term can grow and change over time and that is no less true for the term
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