Today marks the last delivery of the Boeing 747. The first true ‘Jumbo Jet’ was also an example of when great service design and product design came together. It is the end of an era for travellers today as the last of the Boeing 747’s takes to the skies for delivery to Atlas Air, a …
What if we viewed our strategy as a vehicle for shaping our services rather than the other way around? By looking at a strategy as more than a plan, but as a service design we can better align what we want with what we do. We begin this look by considering what kind of questions …
The gap between design theory and practice can be bridged by getting back to the principle of making it accessible. What is design? There are a lot of definitions of what design is and is not from the utterly perplexing to the complicated and technical. It doesn’t have to be that way. Design is something …
Energy powers innovation, creativity, motivation, and the will to make change happen if we design for it. Change requires power. Power comes from energy. Without the energy to power change we will go nowhere. Yet, much of what we design in our innovation plans lack a power plant to fuel change. This power plant involves …
A Design for Humans approach connects how and who we are with what we create. Over the next few posts I’ll be looking at six dimensions of what I call Design for Humans. Designing for humans is at the core of what is called behavioural design, but goes beyond it. Design for Humans is my …
Winter provides a literal and metaphorical season ripe for sense-making if the other seasons are different Winter creates a natural opportunity to reflect. The cold weather, darkness, and general lack of ability to grow crops has meant that people traditionally spent this season telling stories and making sense of the world as they awaited the …
Checking our assumptions about basic things could be the difference between design delight and doom. If you were to tell me that one of the greatest lessons I would take from the pandemic – one of the few globally reaching, shared issues of the last 100 years — was a much deeper appreciation of diversity …
Path dependency is a concept in complexity science that refers to the way in which the past patterns influence current and future actions. Mindful attention to identifying these patterns and use of design thinking can help ensure that the past is not the present, unless we want it to be.
It’s possible to design a program or service that hits every note for some and becomes a monster for others. One of the principal outcomes of good design is inspiration. As I’ve written in a previous post, inspiration is the primary dividend for any design project and one of the few outcomes that are a …
Design sprints are created for technical systems, not human ones. We need better research and attention to human-centred principles if we are to achieve the aims of rapid innovation in a responsible manner.
