leadership

Caring By Design

Caring is essential for effective leadership, enabling connection and engagement within organizations. It involves attentive listening and intentional actions that foster psychological safety and trust. By prioritizing relational leadership and supportive organizational systems, leaders can motivate teams, manage complexity, and drive innovation, making care integral to their strategic vision and organizational success.

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Leadership for Complexity: Humility, Inquiry, and Agility

Leadership in complexity comes down to three words that, if lived by, can transform organziations and navigate uncertainty with grace. These are: humilty, inquiry and agility. Strategy involves leadership. Knowing what to do when there is uncertainty is among the great challenges that complexity poses. There aren’t ‘best practices’ that enable tried and true results,

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Strategy for Leadership By Design: A Brief Introduction

Strategy isn’t just about planning—it’s about preparing to meet the future, to shape it, and not just react to what comes our way. In conditions of complexity, the organizations that invest in thinking clearly are the ones that perform better, adapt faster, and lead with confidence. Why engage in strategy making? Just as a sailor

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Monitoring as Motivator: Harnessing the Progress Principle

If you’re stuck in the daily grind of human services delivery, leveraging evaluation data can help you see and chart your progress. Among the most difficult things healthcare and human services professionals deal with is progress. Whether you’re an ER nurse, a front-line social worker, or a palliative care doctor, seeing progress is something that

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