psychology

Human behaviour, motivation, and psychology

The Neurodiversity of Work and Perils of Planning

When we recognize the diversity in our nervous systems, the problems with most organizational planning models become more evident, and we can start designing them for humans, not ideas. If you work with more than one other person — and how many of us don’t? — you encounter diversity. When we design systems to improve

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Psychological Preparedness By Design

Systemic changes are happening all around us and the need for preparedness for an uncertain future has never been more salient. While operational plans and strategy are critical, psychological preparedness is just as important. Preparedness is anticipating certain kinds of events and outcomes tied to those events. Let’s look at environmental issues. For example, every

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Wildfires: When Sparks Lead to Flames Across Systems

Canadian wildfires are ravaging millions of hectares of forests prompting the evacuation of thousands of people and smoke plumes that are affecting millions. It’s a case study in how we address the psychology of climate change, invoke systems thinking about health, and apply what we know about design to it all. In a recent interview

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The Three Variables Underlying Every Significant Change Project

No matter what tools, methods, or approaches you take to create a change, time, care, and attention ultimately affect the outcome as much as anything else. When people ask about what is the one thing that most influence change efforts I offer not one, but three: time, care, and attention. Many things affect intentional change,

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Avoiding the Technology Trap with Innovation

Nicholas Thompson’s regular posts on The Most Interesting Thing in Tech are informative, timely and enjoyable. However, sometimes the most interesting thing isn’t the tech, but the humans around it. Generative AI is everywhere and has an enormous impact on the arts. Recently, Canadian electronic superstar artist Grimes announced that she is willing to work

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