Business thrives on habits formed by customers, but what happens when those habits change? That’s what Roger Martin speaks to and why we need to think like designers if we want to re-claim customers by helping re-set their habits (and the business processes we use to serve them). Roger Martin, former dean of the Rotman …
Our consumption habits will kill our planet if we let it. Small actions, done often, can change our future course. Shopping is big business. It’s also helping our planet. Today is Black Friday, which is shaping up to be the largest shopping day of the year in the United States and Canada. In Canada, this …
The global retail phenomenon called ‘Black Friday’ demonstrates true complexity. How what and where we buy shapes how we live. The Friday after Thanksgiving in the United States is the day in which retailers were said to have cleared the red ink (debt) and moved into the black (profit) for the year’s sales, hence the …
