learning

The Strategy Blindness Problem: Training Your Senses for What Counts

Among the great challenges of compexity and disruption is knowing what to look at and how to make sense of what you see. Without training your senses, you may be going in blind. The idea of seeing things might be natural, but it still requires work. Many natural things require our effort, which is why […]

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Design, Systems and The Settings That Influence Us

Space shapes systems, so systems change requires we understand space. In this post, I’m going to use two contexts to illustrate why and how settings affect so much of our lives and why any systems change must account for them if we are to be successful. Take two examples: education, and healthcare. In an educational

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The Neurodiversity of Work and Perils of Planning

When we recognize the diversity in our nervous systems, the problems with most organizational planning models become more evident, and we can start designing them for humans, not ideas. If you work with more than one other person — and how many of us don’t? — you encounter diversity. When we design systems to improve

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