The informal conversations we have with friends and colleagues can have enormous value if we’re willing to recognize it. The COVID-19 pandemic gave me a gift that has produced an almost incalculable return on my creativity. Prior to the first COVID-19 lockdown in March 2020 most of my engagements with friends and colleagues were episodic. …
Business thrives on habits formed by customers, but what happens when those habits change? That’s what Roger Martin speaks to and why we need to think like designers if we want to re-claim customers by helping re-set their habits (and the business processes we use to serve them). Roger Martin, former dean of the Rotman …
Our sense of certainty and our certainty about it can be one of our most hazardous beliefs. By adopting a critical mindset to question what we know, how we know it, and what it means we might actually find we are able to create greater confidence in our knowledge, even if it is less certain. …
Clickbait and Mistaken Beliefs: Change Strategies for Humans Read More »
Lee Vinsel and Andrew Russell are leading voices in arguing for a bigger place for maintaining things in this world in our culture, not just for creating or innovating. In The Innovation Delusion what could have been a powerful charge to embrace maintainer culture and thinking is drown out by a poorly organized and researched …
The autumn tends to be a time when many organizations hold conferences and this year is no different. What is different is that we are now in hybrid modes and questions remain about what we’ve learned about learning in a pandemic-affected world. Looking at my calendar I see a number of large events coming up …
Conference Season Here Again: What Have We Learned? Read More »
To know is to do. This is an unspoken assumption behind much of what is written about change. If we know the risks, know the opportunities, have ideas about what to do, we will make change happen. But this isn’t true — at least, in its entirety. The latest Censemaking Innovation Podcast continues to look …
