Lost together

Lost and found

A post certainty world

Doing new things to create social value means going into the great unknown, yet our fear of being lost need not prevent us from innovating, wisely and sustainably. Instead of being lost alone, we can be lost together. 

I’ve heard it all so many times before

It’s all a dream to me now
A dream to me now
And if we’re lost
Then we are lost together

– Blue Rodeo (Lost Together)

Humans have real problems with uncertainty. Risk mitigation is an enormous field of work within business, government and politics and permeates decision making in our organizations. It’s partly this reason that our politicians too often speak so cryptically to the point of basically uttering nonsense – because they want to avoid the risk of saying something that will hurt them. The alternative perhaps is to spout so much untruth that it no longer matters what you say, because others will create messages about you.

Thankfully, we are still — and hopefully into the future — in a world where most of what organizations do is considered and evaluated with some care to the truth. ‘Truth’ or facts are much easier to deal with in those systems where we can generate the kind of evidence that enable us to make clear decisions based on replicable, verifiable and defensible research. Ordered systems where there is a cause-and-effect relationship that is (usually) clear, consistent and observable are those where we can design interventions to mitigate risk with confidence.

Risky options

There are four approaches to risk mitigation.

  1. Risk Acceptance involves awareness of what risks are present within the system and establishing strategy and an organizational culture where the nature, type and potential consequences of risks are (largely) known, accepted and lived with.
  2. Risk Avoidance takes the opposite approach and seeks to steer operations away from activities where risk is limited.
  3. Risk Limitation seeks to curtail and mitigate the effects of risk where possible and often involves contingency planning and balancing activities with higher levels of uncertainty with areas of greater confidence and certainty.
  4. Risk Transference involves finding ways to offload risk to a third party. An example can be found in many partnerships between organizations of different sizes or types where one is able to absorb certain risks while others cannot for various reasons and the activities allow for one partner to take lead on an activity that isn’t feasible for another to do so.

Within social innovation — those activities involving public engagement, new thinking and social benefit — there are few opportunities for #2, plenty for #1 and #3 and a growing number for #4.

Risk is a core part of innovation. To innovate requires risking time, energy, focus and other resources toward the attempt at something new to produce a valued alternative to the status quo. For many human service organizations and funders, these resources are so thinly spread and small in abundance that the idea of considering risk seems like a risk itself. Yet, the real problem comes in assuming that one can choose whether or not to engage risk. Unless you’re operating in a closed system that has relatively few changing elements to it, you’re exposed to risk by virtue of being in the system. To draw on one of my favourite quotes from the author Guiseppe di Lampedusa:

If we want things to stay as they are, things will have to change.

So even keeping things away from risk involves risk because if the world around you is changing the system changes with it and so, too does your position in it. If this makes you feel lost, you’re not alone. Many organizations (individuals, too) are struggling with figuring out where they fit in the world. If you want evidence of this consider the growing calls for skilled knowledge workers at the same time we are seeing a crisis among those with a PhD — those with the most knowledge (of certain sorts) — in the job market.

Community of flashlights

There is a parable of the drunkard who loses his keys on his way home at night and searches for them under the streetlight not because that’s where he lost them, but because it’s easier to see that spurred something called the Streetlight Effect. It’s about the tendency to draw on what we know and what we have at our disposal to frame problems and seek to solve them, even if they are the wrong tools — a form of observation bias in psychology. Streetlights are anchored, stable means of illuminating a street within a certain range – a risk zone, perhaps — but remain incomplete solutions.

Flashlights on the other hands have the same limitations (a beam of light), are less powerful, but are adaptive. You can port a flashlight or torch and aim it to where you want the light to shine. They are not as powerful as a streetlight in terms of luminosity, but are far more nimble. However, if you bring more than one flashlight together, all of a sudden the power of the light is extended. This is the principle behind many of the commercial LED systems that are in use. Small numbers of lights brought together, each using low energy, but collectively providing a powerful, adaptive lighting system


This same principle can apply to organizations seeking to make change. Like an LED flashlight, they need a housing to hold and focus the lights. This can be in the form of a backbone organization such as those advocated in collective impact strategies. It can also be a set of principles or simple rules that provide a set of guides for organizations operating independently to follow, which will stimulate a consistent pattern of activity when applied, allowing similar, focused action on the same target at a distance.

This latter approach differs from collective impact, which is a top-down and bottom-up approach simultaneously and is a good means of focusing on larger, macro issues such as poverty reduction, climate change and city-building. It is an approach that holds potential for working within these larger issues on smaller, more dynamic ones such as neighbourhood building, conservation actions within a specific region, and workplace health promotion. In both cases the light analogy can hold and they need not be done exclusive of one another.

Let there be light

A flashlight initiative requires a lot of things coming together. It can be led by individuals making connections between others, brokering relationships and building community. It requires a vision that others can buy into and an understanding of the system (it’s level of complexity, structure and history). This understanding is what serves as the foundation for the determination of the ‘rules’ of the system, those touch points, attractors, leverage points and areas of push and pull that engage energy within a system (stay tuned to a future post for more detailed examples).

Much of the open-source movement is based on this model. This is about creating that housing for ideas to build and form freely, but with constraints. It’s a model that can work when collective impact is at a scale too large for an organization (or individual) to adequately envision contribution, but an alternative to going alone or relying only on the streetlight to find your way.

You might be lost, but with a flashlight you’ll be lost together and may just find your way.

Image credits: Author (Cameron Norman)

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