Seeing Systems & Services
Coffee is everywhere, but did you ever consider how many ways we can serve it? Looking at it from a #servicedesign and #systemsthinking perspective can change everything.
January 2020
Vision + Evaluation
Vision is about where you want to go, evaluation tells you if you are getting there. Without one, we leave the other lost. The shift in the calendar from one year or decade to another provides a cultural transition place for renewal and looking forward. Vision — as we’ve covered before — is one the …
Designing Mental Models
Thoughts of changing our world won’t yield much without examining our mental models. That means designing for how we think, not just what we think. When looking to generate some kind of major systems change — whether that’s your own life, that of your organizations’ , or social change — understanding the layers of activity …
Capturing System Effects
We can learn about effects — what is generated from our services and products – by studying a banana stuck to a wall. Here’s how. #evaluation #ideas #innovation
Systems Perceiving
System change requires we understand the perceptions of those in that system. Here’s a way to go about that and make change real, not just an idea #systemchange #systemsthinking #systemicdesign
Change Stumbling
Change-making requires accepting some degree of failure. How we deal with our stumbles determines how or whether we succeed. If you’re reading this in early January (or maybe the weeks after your birthday or some other significant anniversary) you might find yourself head-long into a struggle to implement some change-making plan. This might be a …