Trust has never been worth more than it is now – and its value is only increasing. Designing for trust will be the most focus of our organizations in the months and years to come. Trust-making is going to be the design skill for the future. That’s my prediction. You might be inclined to say …
Social media is hot, but its application by many public figures and agencies is less on the social part — the part with trust, relationships, and dialogue — and more on the media part.
Trust is the foundation of eHealth, yet that very concept is under threat in Ontario due to numerous spending and management scandals associated with the agency entrusted to lead eHealth in that province. Let’s consider what trust means in the eHealth context and challenge us to restore it.