Saying something is complex was once an admission we didn’t have expertise, now it’s a cover for not committing to something. What does it mean when we undermine the meaningfulness of the term complexity? If you were involved in business operations or social innovation 15 years ago, you might remember when people rarely used “complex” …
Design strategy connects our intent to actions and this post looks at how to develop one and use it to shape change in your organization.
System maps pack a lot of information on a page. A simple, cost-effective approach can make this resource accessible. System maps can be daunting. After all, they are maps of the entire system, right? Well, yes and no. A simple technique called sketch mapping — which is literally about sketching your system as you see …
