product development

The Mindset for Design-Driven Evaluation

What distinguishes design-driven evaluation from other types of utilization-focused evaluation or innovation development is that it views the evaluative act as part of a service offering. It’s not a shift in method, but in mindset. Evaluation is the innovator’s secret advantage. Any sustained attempt to innovate is driven by good data and systems to make …

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Understanding Value in Evaluation and Innovation

Value is literally at the root of the word evaluation yet is scarcely mentioned in the conversation about innovation and evaluation. It’s time to consider what value really means for innovation and how evaluation provides answers. Design can be thought of as the discipline — the theory, science, and practice — of innovation. Thus, understanding …

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