Whether it is our organizations, teams or ourselves we need to heal. What’s made this such a complicated challenge is that we must do this as individuals and groups. We also must do this by having shared and unique experiences. This is the design challenge for our age. There’s little need to point out our …
It’s possible to design a program or service that hits every note for some and becomes a monster for others. One of the principal outcomes of good design is inspiration. As I’ve written in a previous post, inspiration is the primary dividend for any design project and one of the few outcomes that are a …
The psychology and design of decisions are ones that we can influence whether we know it or not. Better design equals different decisions.
Empathy is considered to be at the bedrock of good design. But what if how we’re thinking about empathy is wrong? Empathy is certainly having its moment. Anywhere you look for writing on design and innovation and you’ll likely find a big role for empathy. Designers are encouraged to empathize with their potential customers and …
In this mini-series we look at the phenomenon of paradox and some of the prominent ones in our social world. Today we look at human disconnection in the face of mass-urbanization, globalization, social media and information technology and why so many feel so isolated in a world pushing ever-more interconnection. It is possible to have …
A recent study found looked into the experience of cyberbullying by university professors at the hands of their students. This disturbing phenomenon points to much larger issues beyond mental health promotion and calls into question many of the assumptions we have about the systems we’ve designed to foster education and what it means to be a …
Bullying, the market for education and the damaged quest for learning Read More »
Award-winning Canadian author and University of Toronto professor David Gilmour came under social/media fire for comments made about his stance of only including male, middle-aged writers in his list of readings for his undergraduate English courses because that is the experience he resonates with most. Drawing on what you know is both wise and foolish when looking at it from the perspective of systems change and by looking within and beyond our own boundaries we can see how.
Designing and thinking
Critics of design thinking suggest that it forgets making while advocates suggest that it extends itself beyond the traditional constraints of design’s focus on the brief. What separates the two is still the implications associated with making something and the question: can we be good designer thinkers without being design makers? This post looks at the relationship between design thinking and making.
When does common sense make little sense? How do we sense-make evidence when it seems to make little sense? The answers could lie in getting inside the heads of those we seek to influence and designing our communications for empathy and health. Evidence in public / health Last week there was a brief uproar in …
Marketing is largely about identity and stories about identity. Marketers want to influence what you do (choose, use, purchase, etc..) and how you experience what you do when you do it. To do this, they know the importance of design and the stories to accompany that design. Design, when done well, is partly about creating empathy with those who are to benefit from the products of design and the best products out there are ones that apply empathy and guide behaviour at the same time. Storytelling is the vehicle that links them together.
