empathy Archives

Inspiration and the Frankenstein Design

December 14, 2020December 14, 2020 Cameron D. Norman 339 Views design thinking, education, empathy, frankenstein design, innovation, service design, systems thinking

It’s possible to design a program or service that hits every note for some and becomes a monster for others.

design

A Designers Approach to Decision-Making

November 3, 2020November 3, 2020 Cameron D. Norman 554 Views decision making, design thinking, elections, empathy, inclusive design, perception, psychology

The psychology and design of decisions are ones that we can influence whether we know it or not. Better design equals different decisions.

design psychology

The Empathy Gap

November 11, 2019November 11, 2019 Cameron D. Norman 1397 Views behavioural economics, design research, design thinking, empathy, Jon Kolko, marketing, neuroscience, perception, psychology, Remembrance Day, research, Rory Sutherland, service design

Empathy is considered to be at the bedrock of good design. But what if how we’re thinking about empathy is

design education & learning psychology systems thinking

The Disconnected Human

September 27, 2016 Cameron D. Norman 1634 Views addiction, cognitive psychology, complexity, cortisol, Covent Garden Market, design, empathy, London, Louis C.K., mental health, psychology, social psychology, stress, technology

In this mini-series we look at the phenomenon of paradox and some of the prominent ones in our social world.

education & learning health psychology systems thinking

Bullying, the market for education and the damaged quest for learning

September 11, 2014September 11, 2014 Cameron D. Norman 1194 Views bullying, Canada, cyberbullying, education, empathy, John Oliver, knowledge integration, knowledge translation, learning, Macleans, marketing, mental health, mindfulness, Ontario, Paul Verhaeghe, post-secondary education, psychology, student debt, systems thinking, teaching, university

A recent study found looked into the experience of cyberbullying by university professors at the hands of their students. This disturbing

design education & learning systems thinking

Integrative Thinking And Empathy in Systems

September 26, 2013September 26, 2013 Cameron D. Norman 584 Views Africa, anthropology, complexity, culture, David Gilmour, design thinking, empathy, English, Hazlitt Magazine, healing, innovation, integrative thinking, Kalahari Ju|’hoansi, learning, literature, narrative, paradox, Richard Katz, Roger Martin, Rotman School of Business, systems thinking, teaching, University of Toronto

Award-winning Canadian author and University of Toronto professor David Gilmour came under social/media fire for comments made about his stance of only including male, middle-aged writers in his list of readings for his undergraduate English courses because that is the experience he resonates with most. Drawing on what you know is both wise and foolish when looking at it from the perspective of systems change and by looking within and beyond our own boundaries we can see how.

design evaluation systems thinking

Design Thinking, Design Making

August 13, 2013 Cameron D. Norman 934 Views Alvar Aalto, Artek, business, complexity, craft, design, Design Observer, design thinking, developmental design, developmental evaluation, Dieter Rams, education, empathy, evaluation, Finland, good design, innovation, maker culture, military, principles for good design, quality, Roger Martin, systems thinking, US Army

Designing and thinking
Critics of design thinking suggest that it forgets making while advocates suggest that it extends itself beyond the traditional constraints of design’s focus on the brief. What separates the two is still the implications associated with making something and the question: can we be good designer thinkers without being design makers? This post looks at the relationship between design thinking and making.

evaluation health psychology

Designing for Empathy and Health

July 29, 2013July 29, 2013 Cameron D. Norman 675 Views anti-vaccination, design, design thinking, empathy, evidence, health, health communications, health literacy, Julie Leask, language, media, public health, qualitative research, Twitter, vaccination, wicked problems

When does common sense make little sense? How do we sense-make evidence when it seems to make little sense? The

psychology systems thinking

Marketing Metaphors of Meaning in Complexity

July 17, 2012July 17, 2012 Cameron D. Norman 796 Views Bruce Mau, complexity, Dave Snowden, design, design thinking, empathy, marketing, metaphor, narrative, public health, public policy, Rory Sutherland, storytelling, systems change, systems thinking, TED, tobacco control

Marketing is largely about identity and stories about identity. Marketers want to influence what you do (choose, use, purchase, etc..) and how you experience what you do when you do it. To do this, they know the importance of design and the stories to accompany that design. Design, when done well, is partly about creating empathy with those who are to benefit from the products of design and the best products out there are ones that apply empathy and guide behaviour at the same time. Storytelling is the vehicle that links them together.

design psychology systems thinking

Empathy: The Ultimate Design + Systems Challenge

July 1, 2012 Cameron D. Norman 719 Views complexity, contemplative inquiry, design, design thinking, empathy, mapping, mindfulness, perspective taking, psychology. social psychology, social determinants of health, social justice, systems thinking, visual thinking, visualization

Empathy is a central feature of good human-centred design, yet is often practiced narrowly. Visualization with systems thinking and mindfulness

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