The psychology and design of decisions are ones that we can influence whether we know it or not. Better design equals different decisions.Read more
Empathy is considered to be at the bedrock of good design. But what if how we’re thinking about empathy isRead more
In this mini-series we look at the phenomenon of paradox and some of the prominent ones in our social world.Read more
A recent study found looked into the experience of cyberbullying by university professors at the hands of their students. This disturbingRead more
Award-winning Canadian author and University of Toronto professor David Gilmour came under social/media fire for comments made about his stance of only including male, middle-aged writers in his list of readings for his undergraduate English courses because that is the experience he resonates with most. Drawing on what you know is both wise and foolish when looking at it from the perspective of systems change and by looking within and beyond our own boundaries we can see how.Read more
Designing and thinking
Critics of design thinking suggest that it forgets making while advocates suggest that it extends itself beyond the traditional constraints of design’s focus on the brief. What separates the two is still the implications associated with making something and the question: can we be good designer thinkers without being design makers? This post looks at the relationship between design thinking and making.
When does common sense make little sense? How do we sense-make evidence when it seems to make little sense? TheRead more
Marketing is largely about identity and stories about identity. Marketers want to influence what you do (choose, use, purchase, etc..) and how you experience what you do when you do it. To do this, they know the importance of design and the stories to accompany that design. Design, when done well, is partly about creating empathy with those who are to benefit from the products of design and the best products out there are ones that apply empathy and guide behaviour at the same time. Storytelling is the vehicle that links them together.Read more
Empathy is a central feature of good human-centred design, yet is often practiced narrowly. Visualization with systems thinking and mindfulnessRead more
A developmental design approach means shifting and changing over time and designing things in a manner that adjust to the complexities associated with dynamic systems. It brings together complexity, systems, design and the detailed feedback mechanism that comes through developmental evaluation. Leadbeater’s grid helps add to this concept by giving a focus to the development, from one level of empathy to another and one systemic scale to another.
Through thinking in systems and acting through design, perhaps then we can create the kinds of services and organizations that respond to the challenges we face.
And designing for empathy will help us know when we’ve achieved it.Read more