Strategy as Service Design
What if we viewed our strategy as a vehicle for shaping our services rather than the other way around? By
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design research
Design For How We See Ourselves
Identity shapes design of products and services so why ignore it when we are designing for humans lives? Who we
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The Sense-making Winter
Winter provides a literal and metaphorical season ripe for sense-making if the other seasons are different Winter creates a natural
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Listening Matters
Shared events do not always yield common experiences or perceptions: our design research must keep that in mind. Prior to
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Doing Our Homework on our Research
Checking our assumptions about basic things could be the difference between design delight and doom. If you were to tell
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Design | Sprint
Design sprints are created for technical systems, not human ones. We need better research and attention to human-centred principles if we are to achieve the aims of rapid innovation in a responsible manner.
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The Empathy Gap
Empathy is considered to be at the bedrock of good design. But what if how we’re thinking about empathy is
Read moreDesign Thinking: Thinkers, Science and Practice
If to think and be aware of those thoughts (to think about thinking) is a defining feature of what it
Read moreThe Hyberbole and Exaggerated Demise of Design Thinking
It is time to pull design thinking from the embers of hyperbole and placed under the microscope and macroscope of reflective practice and research. Once there, we might better comment on what this idea means for business, social innovation, human services and our overall wellbeing by pointing to something other than an exclamation mark to make our point.
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