design-driven evaluation

Humanity-Centred Design or Designing for Living Systems?

The focus on human qualities in understanding design can come at the cost of disconnecting people from the world they inhabit. Don Norman, one of the most widely known designers, recently attracted a flurry of attention with his call for something called Humanity-Centred Design. The idea is central to his latest book. The argument that …

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Evaluation and Design: Language for Innovation

Design and evaluation are a two-way street and both fields of practice are wise to learn each others’ language Design is what shapes our products and services and brings them to life. Great design is transformative. Evaluation is the means to understand what is transformed, how it takes place, and what impact that transformation has …

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Knowing Your Impact

Evaluation tells your innovation’s impact story to the wider world. Learn more about what you do by learning about evaluation. Changing something requires evidence, otherwise change doesn’t exist. We only know something has changed — grown, shrunk, transformed, moved — through study (seeing before, after, and what happens in between). Evaluation is what tells that …

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Innovation, Change and The Leopard

Innovation is a misunderstood and often misrepresented concept that can provoke fear, indifference, resentment, confusion, or irrational exuberance. To understand the reasons why we can’t ignore innovation we need to look no further than the sage advice in The Leopard, a story of change. It’s been said that the only true constant is change. Funny …

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The Mindset for Design-Driven Evaluation

What distinguishes design-driven evaluation from other types of utilization-focused evaluation or innovation development is that it views the evaluative act as part of a service offering. It’s not a shift in method, but in mindset. Evaluation is the innovator’s secret advantage. Any sustained attempt to innovate is driven by good data and systems to make …

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Utility in Design-Driven Evaluation

Design-driven evaluation focuses attention on what organization’s use in their decision-making and learning to support the creation of their products, delivery of services, and the overall quality of their work. While ultimately practical, this focus on utility also introduces some difficult conversations about what organizations truly value, not just what they say. To say something …

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