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Measuring What Matters: Design Thinking

September 1, 2020September 1, 2020 Cameron D. Norman 489 Views data, design, design ethics, design thinking, ethics, evaluation, measurement, psychology, race, weird

Measurement can be a trick to deflect us from what matters most, which often can’t be measured. I recently saw

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Amplification and Impact

December 5, 2019 Cameron D. Norman 706 Views 5G technology, AI, business, change, communication, complexity, data, design, developmental design, developmental evaluation, evaluation, feedback, innovation, learning, marketing, marketing complexity, mobile phones, Pareto distribution, Peloton, sensemaking, social media, technology, transformation

Transformations are easier to understand retrospectively, not in real time. New technologies are about to upend that, forever. It is

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Same and Different

June 10, 2019June 12, 2019 Cameron D. Norman 807 Views basketball, culture, data, ethnography, health, organizational change, research methods, sleep, sport, Toronto, toronto raptors, transformation

Our ability to affect change in organizations and systems is based heavily on our assumptions about similarities and differences between

Meaning and metrics for innovation

September 13, 2018June 12, 2019 Cameron D. Norman 647 Views data, design, developmental evaluation, measurement, metrics, sensemaking, theory of change, theory of stage

Metrics are at the heart of evaluation of impact and value in products and services although they are rarely straightforward.