Why does most of what we read about innovation resemble very little of what our work life actually looks like? It is rare to find a profile of an innovation initiative that speaks to the everyday experiences of business, government, healthcare, or non-profit life. Instead, we read cases where there was leadership, time, focus, drive …
Measurement can be a trick to deflect us from what matters most, which often can’t be measured. I recently saw a LinkedIn post that was trending in the category #designthinking all about the importance of measurement. As one who believes strongly in the role of evaluation as part of design thinking I clicked hoping to …
Transformations are easier to understand retrospectively, not in real time. New technologies are about to upend that, forever. It is often difficult to fully appreciate transformation in the middle of it. Most of us might have been ‘wowed’ by the Internet when it came out, but it’s only looking back that we realized how much …
Our ability to affect change in organizations and systems is based heavily on our assumptions about similarities and differences between people. Unpacking and testing these assumptions require methods and tools that can identify and distinguish these patterns in a manner that allows us to take advantage of diversity and commonalities, not be limited by them. …
Metrics are at the heart of evaluation of impact and value in products and services although they are rarely straightforward. What makes a good metric requires some thinking about what the meaning of a metric is, first. I recently read a story on what makes a good metric from Chris Moran, Editor of Strategic Projects at …
