Charles and Ray Eames

Transformation and Innovation

Innovation can involve small adjustments or great transformations. Social media provides a case study for understanding why ongoing monitoring and evaluation can tell many different stories about whether change is big or small, for good or for not — or something altogether different. Online social networks like Twitter and Facebook often notify their users of …

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The Ideology of Scaling Social Innovations

Without best evidence (which is almost always lacking in social innovation by its very nature), setting performance targets related to scale a priori is foolish. For innovators themselves, equally foolish is not gathering the kind of information about the systems they are operating in to know if they are the human or the ant and whether a shower is on the way.

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