Systems Thinking and Design: A Case for Egypt?
Posted: January 30, 2011 Filed under: art & design, complexity, design thinking, evaluation, Systems science, systems thinking | Tags: design, design thinking, developmental evaluation, Egypt, evaluation, politics, systems thinking 1 Comment »Politics provides a great analogy for why systems thinking and design fit together and how effective “design” and systems thinking work so closely together. It’s time that our politicians and policy makers start considering the role of design and systems thinking a little more and Egypt provides a great example of what happens when those areas come together.
Over the past month I’ve done a lot of reading on the role of design and the culture of designers. The reasons are many, but mostly because I see the challenges that we face as a society as ones of poor design and an inability to see systems, think about them clearly, and translate that into action. This last part is really where design comes into play.
Take the current situation in Egypt, that is in many ways a design problem. Many years ago, Egyptians were comfortable — if not always happy — to accept a government designed to be under the heavy influence of one person. Despite the flaws of that leadership, there was acceptance and general, if somewhat muted, support for that model for the last part of the 20th century and the early start of this century. The recent events in Tunisia showed Egyptians that there were alternatives to their current model of politics and that the people could design a new leadership. The past few days have seen a remarkable chain of events that represent the culmination of desire of Egypt’s people for change.
Design thinking provides a lens for viewing problems and developing contextual solutions — or new situations. The exploration of the problem and developing new solutions using design thinking involves a number of steps. This usually includes such steps as:
- Define the scope, scale and context of the problem at hand;
- Research the problem and determine causes, consequences, alternatives and opportunities related to that problem;
- Start working on developing possible options — ideate — in ways that include the wild and outlandish to ensure that there is sufficient opportunity to build on ideas that might encompass the fullest possible perspective on the issue, even if such ideas may seem impractical;
- Prototype some new options. In the case of political systems, perhaps trying some new ways to organize parts of the government, shift the leadership structure or conduct local experiments to try new models of governance in relatively safe environments;
- Evaluate the implementation of the prototype and incorporate the findings into successive models and then re-implement them in the form of new prototypes. This rapid-cycle prototyping on small scale experiments enable a safe-fail culture to form rather than aim for the impractical fail-safe models that almost never work in complex systems;
- Implement and repeat. Take the lessons learned from taking a utilization-focused evaluation (PDF) approach or a developmental evaluation approach (or a combination), implement the necessary changes and repeat.
The manner by which the outcomes and implementation of the new model are assessed can be viewed by taking a systems thinking perspective, largely because what is being designed is indeed a system. By considering the boundaries, the interconnections between civil society and government, and by articulating intention in guiding the change, it is possible to design a new political system for one of the world’s oldest societies in a manner that honours the past and creates a compelling, healthy future.
Change isn’t usually so straightforward, but that’s often because there isn’t the planning and process in place for change. Now is a perfect time to bring that about as Egyptians struggle along with their Northern African neighbours in Tunisia to find ways to bring their intention to bear on the way their country is governed and, in doing so, create one of the most significant opportunities for design and systems thinking in either of those nations’ histories.
Designing an Experience (via Creativity & Innovation)
Posted: January 29, 2011 Filed under: Uncategorized 1 Comment »I’m re-blogging a thread from Keith Sawyer’s Creativity and Innovation blog today. Keith is in Davos as a guest faculty at the World Economic Forum and wrote today about the idea of designing an experience and the role of curation in all of that. There are some very interesting thoughts here about how we create an experience and the need to consider many of the ways in which that experience is gleaned through the role of design.
Storytelling, Sense-making, and Systems Thinking
Posted: January 15, 2011 Filed under: complexity, Education & Learning, emergence, Systems science, systems thinking | Tags: complexity, education, health promotion, learning, public health, sense-making, storytelling, systems thinking, teaching 1 Comment »I teach a class on systems thinking perspectives on public health. This past week we discussed the role of narratives and storytelling as ways to learn about systems and how to organize diverse information and how to make sense of it all.
For those working in systems thinking and complexity science within a public health context, there is much to be excited about in terms of opportunities, much less to be excited about when it comes to knowledge synthesis. That is, there isn’t a lot out there to synthesize when someone wants to study a problem from a systems perspective. Particularly if one is looking for clues as to what kind of evidence can inform decision making. Indeed, a great deal of the problems that systems thinkers face in many fields have no substantive body of evidence to support decision making.
And even if there was such a body, complex systems are often so dynamic that evidence becomes hard to apply because the contexts in which that knowledge is generated is so particular. Even on the same subject, a study of complexity or system dynamics might only provide guidance on ways to approach other problems, rather than prescriptive strategies. That’s complexity and systems for you.
But knowing that doesn’t mean that we can’t look at the problems in some depth. Those looking to take on systems problems tend to find two main questions (challenges) starting out: what are the boundaries of the system, and how does all the information within those boundaries fit together?
To answer these questions, I had my class consider the story of their problem. As part of the course, each student is asked to concentrate on one subject of personal interest and last week I asked the class to consider the story of the problem that they are wrestling with in their research and health promotion work. These public health problems include issues of workplace wellness, HIV/Hepatitis co-infection in prisons, healthy fathering, the application of design to health, youth engagement, environmental sustainability and resilience and more, so there is much to talk about.
Storytelling suffers from being that thing you did as kids like the photo above or something you do for fun, but isn’t widely considered a valid tool for exploring complex systems. It is this myth that I sought to dispel in my class, because when you start telling the story of system, remarkable things happen and much sense can be made from relatively little information.
I started off with some reference sources from the always interesting and insightful Dave Snowden, drawing on two of his earlier papers on narrative and organizational strategy. Dave’s written extensively on this topic, including role that paradox plays in stories, with many other resources found here. What this did was frame the issue not just of one of stories, but large and small narrative patterns that shape the way that people understand the system they are in.
In the case of the students in my class, they are all dealing with subject material for which there is little material on systems thinking to use as a start point. For most of them, they have little idea of where they are within that system relative to the problem at hand. Storytelling provides an opportunity to cover a lot of ground and organize the information that we already know about a system into a manner that allows us some sense-making opportunity. Sometimes there are large stories and grand narratives to which they belong, but often it is the small exchanges or micro-narratives that we work with. Both provide much fodder for systems thinking.
What makes a story is a coherent organization of information, characters, a plot, tension or conflict, a setting and a point of view. With these elements one starts to provide the context and boundary conditions for imagining a system and thus, the foundations for a model of it.
This can be done through long-form narrative or something simple like a haiku (in fact, one of the learners in the class wrote a series of haikus on her topic).
When you write out your story, notice what gets included and what does not.
- What emotions are present (if any)?
- Is there any reliance on past knowledge (or evidence)?
- Are there characters that are more prominent and, if so, why?
- What is the tension or unresolved conflict in the story?
- Why was the setting chosen and what limits does it impose?
- Are you avoiding parts of the system in storytelling intentionally? Or, are you choosing to tell the story in a manner that hides or obscures parts of it you feel uncomfortable with?
These are some of the questions that a systems thinker can ask of the story that is produced, and the answers provide insight into what the system holds, how its organized, and how you as an agent of inquiry and change intend to influence it. The goal isn’t to create the best model or the right model, for neither of those exist. What is about is creating appropriate, useful models. And as George Box famously said about models:
All models are false. Some models are useful
All stories are fiction, but for systems thinkers, some stories are useful.
** Photo from the New York Public Library via The Commons Flickr pool . No copyright exists.
The Problem With Grades
Posted: January 7, 2011 Filed under: complexity, Education & Learning, public health | Tags: assessment, complexity, education, emergence, evaluation, grading, learning, public health, teaching, university 6 Comments »Grading is the tyrrany of higher education and this week I had to face it full-force and get reminded why we value the appearance of education rather than true learning.
This week I submitted the final grades for my graduate course on health behaviour change. Submitting grades is always an emotional time for me. I’ve watched students do poorly not due to lack of understanding, but circumstance. I’ve also seen students turn things around after having started out slow and ending on a high note. In every case, I end up assigning a letter (sometimes with a + or – attached to it) to assess the quality of the work done, which is supposed to be a proxy for learning. The truth is far from that.
More than any other semester in my teaching history I found myself struggling with grading. Grades are holdovers from a system designed to produce good little factory workers who would have enough knowledge not to hurt themselves and do the job right, but not quite enough to truly challenge the system that said they had to work the way that they did. Unfortunately, old habits are hard to break (which is, ironically perhaps, the theme of the course I teach).
I am fortunate enough to have a room to teach with moveable chairs and tables, although there is really only a few designs open to me given that the room is literally filled to the capacity set by the fire marshall. It’s still better than the circumstance illustrated in the above photo, with students sitting in rows all looking the same. I am pleased that many of the students in my course call me “Cameron” and not just “Dr. Norman” or “Professor”. We’ve made a lot of progress, but at the same time there is much illusion about the nature of education today.
A wonderful illustration of the problems of education and its historical roots can be viewed as part of a TED talk summary by Sir Ken Robinson.
I teach up to 30 graduate students — both masters and doctoral level students — at a time. When you pile 30+ learners (including the TA’s, guest lecturers, guest students) into one room, the type of teaching and learning you are able to do is seriously limited by the size of the class, the room, the complexity of the material being presented, and the time you have available to explore that material. I do my best and the students do theirs, but it is limited. And yet, we call this graduate education. We call it education; period.
It is as if individuals have no prior experience of their own and couldn’t possibly add to the discussion in any meaningful way. As such, we set up a system of evaluation that suggest that I, as the implied smartest person in the room, can truly judge the worthiness of any idea with complete objectivity, precision, and efficiency and that is worth something. Well, when it comes to health behaviour change or systems thinking (the two courses I teach) I can confidently say that I have more codified, structured, academically acceptable knowledge than any one person in my classroom. But do I have more than the class combined? No way. I’m not even close.
So it would surmise that some method of tapping into that knowledge of the 10, 20, or 30 students is a good idea. But doing so means acknowledging that the professor — the said “smart person” in the room — might not have all the answers and maybe some of the students have those answers. Or in the case of complex and novel problems that we see in public health more often these days, maybe no one has the answer. Maybe the answer needs to be generated by collaboration, discussion and bringing diverse groups together.
But what does this mean for grading? If five people help derive a solution to a problem, who gets the grade? Some models might suggest the leader gets more credit than the others as we see in the academic peer-reviewed publication traditions . While others might have some form of negotiated hierarchy of authors. A systems thinking perspective might throw the whole authorship issue out altogether because it was the contribution of the team acting as such that generated the knowledge. Yes, some may have worked longer hours, taken bigger roles, but the entire product is the sum of the whole of the parts, therefore every component is considered vital. If we took this into account, we’d have to award the same grade to everyone if producing knowledge that was useful was the goal of the activity.
That’s pretty heretical stuff where I come from. Yes, it is true we can have group grades, but this is speaking to a fundamental issue of contribution and acknowledging that not everyone will add the same value and that is OK, because in the end it is what people add in its totality that is most important the whole.
In complexity terms, grading is anathema. It suggests that we can know what is “right” and “wrong” and “effective” and “ineffective” in each circumstance. In simple systems, that might be true. When we have “best practice” that is reliable and valid and can be assessed consistently, then grades are perfectly reasonable. Yet, when we work in spaces where the context changes, the variables multiply and shift, and the outcomes can, at best, be anticipated but not predicted, the idea of assessing people based on concrete, objective standards seems silly at best, dangerous at worst. But that’s what we do all the time.
Complexity does endorse — and indeed, thrives on — feedback. Getting some form of assessment is great so long as it is provides opportunities for adaptation. Without it, complex systems would become simple ones.
Imagine a system where we gave students feedback, allowed them to adapt, and to take the information they learn and apply it in ways that fit the context they are working in? Consider what that might look like in terms of grades and grading and how the absence of such almost arbitrary assessments could lead to knowledge that could truly advance the health and wellbeing of everyone, not just propose to do so.
This is not just systems thinking, but true systems change and that is what education is all about in my books.
A Mindful New Year
Posted: January 2, 2011 Filed under: behaviour change, complexity, innovation, public health, systems thinking | Tags: complexity, health behaviour change, innovation, mindfulness, new year's resolutions, openness, public health, systems thinking Leave a comment »What is mindfulness and why should we be paying attention to it in our individual and organizational work in health systems? As the calendars change and we begin to reflect on the year past and what is to come, it seemed like a good time to ask that question.
Shifts in the calendar are always strange and wonderful events for me. On one hand, it seems that the world has changed with new possibilities, (literally) new calendars and date stamps on everything, and what seems to be a wave of renewal and energy among friends and family. It is the time when people make resolutions and aspirations to make the world and their part of it a better place. As I’ve written before, this is not unproblematic and often leads to failure, but the act of reflection is one of the consistent benefits regardless of whether goals are achieved or not.
Mindfulness, an intentional act of paying active attention to the present moment in a non-judgemental manner, has been found to produce benefits for individuals and organizations alike. University of Toronto professor and psychoanalyst Scott Bishop and others have sought to take the idea of mindfulness further by looking at what this act of paying attention really is and how it could benefit human wellbeing. In their 2006 paper, Bishop and his colleagues reviewed the state of the literature on mindfulness-based approaches to health and wellbeing and convened meetings with those doing research in this are with an aim to come up with a more specific definition of mindfulness suitable for research.
To that end, they came up with the following:
We propose a two-component model of mindfulness. The first component involves the self-regulation of attention so that it is maintained on immediate experience, thereby allowing for increased recognition of mental events in the present moment. The second component involves adopting a particular orientation toward one’s experiences in the present moment, an orientation that is characterized by curiosity, openness, and acceptance.
This model has some critical features worth expanding upon, particularly for those of us working on issues of health.
1. Self-regulation of attention. Unlike a traditional marketing approaches that seek to capture our attention and dictate things to us, self-regulation implies some sense of resistance to the messages that come or are thrown up at us (think: Times Square for the most extreme example of this) and control. It is tied in with self-determination theory and many other health behaviour change theories that stress the importance of having self-directed influence over our cognitions and emotions rather than having them unduly, mindlessly, influencing us. It sounds simple, but it isn’t easy when you’re bombarded by media messages.
2. Maintaining focus on the immediate experience and the present moment. Here I turn to sage wisdom of Yoda in his conversation with Luke Skywalker and Obi Wan Kenobi about the problems Luke has with sustained attention on the present, rather than fantasizing about the future.
A Jedi must have the deepest commitment, the most serious mind. This one a long time have I watched. All his life has he looked away… to the future, to the horizon. Never his mind on where he was. What he was doing. Adventure. Excitement. A Jedi craves not these things. You are reckless.
Jon Kabat Zinn has written and spoken extensively on this problem of sustained attention on problems and how our attentive resources tend to focus on almost anything but the present moment. Just spend a moment paying attention to where your mind is right now and it is probably not fully in the present.
3. Encourage curiosity, openness, and acceptance. These three points, joined together, are ones that are near and dear to my heart because they are so poorly done within my world of public health research and practice, despite what it may appear. Curiosity means supporting innovation — translating knowledge into actionable products that have transformative value (that is, it changes the way you see, act and engage with things – including ideas) – is something spoken of widely, but rarely achieved. Funders, researchers, policy makers and politicians alike are all becoming more risk averse it seems and that is almost antithetical to curiosity, which necessarily means going into the unknown.
Openness, a problem I have written about, is also something spoken of, but not acted on as often as words might appear.
And acceptance builds on the other two, drawing us to consider the value in new ideas and perspectives that differ from ours. It means attention to diversity and a welcoming of difference. That kind of thinking however, steers us into the realm of complexity, where the idea of best practice (a concept that seeks to reduce difference) is inappropriate in favour of good or appropriate practice.
Becoming mindful enables us to attend to the complexity of human systems and can guide our thoughts and actions in a manner more aligned with our purpose for doing what we do in the first place. It is that re-alignment of purpose and the desire to understand what we’ve done in light of what we desire that prompts such attention to New Year’s resolutions this time of year. A more mindful take on this suggests that we may wish to consider doing this much more than just at the end of December and beginning of January. Imagine what we might do then?
Happy Mindful New Year!







